Frequently Asked Questions

We have your apartment painted and cleaned, including carpet shampooing and any necessary maintenance, all before your move-in date.

No, we do not have on-site maintenance. 

Please call the office or submit a work order online and let us know your work order with details. Also, let us know when we can enter at the best time and date. Do you have pets? Is this an emergency?

Work orders are done in the order they are received unless it is an emergency. Our maintenance technicians are great at getting work orders done in a timely manner.

You do not need to be present for the work order, but if you wish to be there please be sure to mention that on your service ticket, so we know. Also, if you would like a certain time and date, please let us know.

If you are locked out after office hours, there is a $250 lock-out fee for our staff to come let you in. If it is during office hours, please come stop by the office with your photo ID.

Hanging pictures and decorating are allowed but not re-painting. Any large holes should be patched at the time of move-out or be subject to charges. 

We offer a range of amenities, such as a cozy clubroom with an indoor fireplace, coffee bar, and workspace, a luxer one package system- an enclosed dog run and washing station, a spacious terrace with fireplace and grill, and underground parking available. As well as preferred resident rates at your first-floor neighbors: Para Salon, Alchemy365, Stephanies Boutique, And Agra Culture Kitchen & Press

Amenity spaces are open till 10 pm.

Yes we have heated underground parking available

The washer and dryer come with the apartment.

Yes, we allow cats and dogs!

Dogs are $500/$200 non-refundable $50 pet rent for 1 $75 for 2 $300 for a cat $25 pet rent for 1 cat $40 for 2 cats 

There is no weight restrictions, just breed restrictions 

We have a really nice fenced-in pet run in a park.

Appliances are mainly whirlpool

We do not have furnished apartments, but we work with Cort Furniture, and they could help you furnish your home.

We can provide you with a company that can help you furnish your apartment.

We currently do not offer short-term leases. 

No, we have a Luxer one package system that gives you a code to pick up your package at any time.

Our quiet hours are from 10 pm to 7 am.

No, it does not cost anything to take a tour. Please call to schedule an appointment!

Yes, walk-ins are welcome! We do like appointments. If we do not have anything to show, we will need to make an appointment to show an occupied home.

The office is very accessible, right out front off Cleveland Ave. 

Go to our website livethefinn.com, upload your ID, 2–3 paystubs, or a new offer letter from your employer and fill out your online application, then pay the deposit and application fee.

Anywhere from 2–5 days depending on your background check

There is an administration fee of $150 and your 1st month's rent

My advice is to just ask lots of questions if you are not sure of something.

For your convenience, you can pay online any time on our Resident portal, where you can pay with a debt card, credit card or bank account and set up auto-pay

Go on to the resident portal, and go into your account with your email and password, you can pay with your credit card, bank card or checking account, but you will need to enter your bank account information and wait for your account to be verified. 

You are responsible for all utilities. So your water, trash, and sewer will be added to your monthly rent by a company called "Yes Management" which will bill you separately. Also, your electric and gas are separate. 

Yes you are required to have a policy of $100,000 and we need to be on there as an "Interested Party"

None of the utilities are included

Please call cell 1-800-895-4999 and Center point. Enter 1-888-849-3317 and tell them you have just moved in, and you need to start a new account. 

Providers that you can use are Xfinity, Verizon and Direct TV

$500 if you refer a friend

We have limited guest parking for guest. Guests should not stay longer than 14 days

Yes, longer leases are a better deal since your rent will not increase during that time frame. We do not like residents to re-pay rent

Your security deposit does not transfer, you will need to pay a new one every time you transfer to a new unit.

It is called a roommate subsittuation. They would need to qualify for the apartment home the same way you did by filling out the online application.

The lease-buy-out is 2 months' rent up front and a 60-day notice

Yes, right out front of the building there is public transportation.

Highland park area

Highland Park Elementary, Highland Middle School, Highland Highschool

We have a dog park on-site. There is also another named Minnehaha Dog Park and High Bridge Dog Park that is nearby.

Down by the Mississippi River there are really nice ones: pike island bike trails

Residents can shop at Lunds and Bylers, Target, Cub

The nearest coffee shops are Quick sonic, Starbucks and Caribou

We are at the 94 exit. Take the Cretin/Vandalia exit, go down to Highland Pkwy, and take a left. Then go down to Cleveland Ave and take a right. Our building is right there on the right. You can park in the front or come around the building and park in the breezeway in our visitor parking.

The nearest cross street is Cleveland Ave - Highland Parkway.